Delivery Information

***Postage is FREE on ALL orders over £5!***

To avoid stress and worry, try and get your order to us as soon as possible if it is time sensitive. It's always worth allowing a day or two for unforeseen circumstances to avoid disappointment.

Our average lead time in May 2008 was just: 3.2 working days - our fastest turnaround was just 1 working day - our longest turnaround was 8 working days.

We strive to provide customers with a really fast delivery. Our order process is so fast that once your order is received, it can be in production just 30 minutes later!

Our production department is now working 24 hour shifts during the week, which ensures we keep our lead time as low as possible - keeping you happy.

Standard Delivery Times

Where possible, we try to beat our standard delivery times. If you have an urgent job please specify that it is urgent on your order - though we do not offer a queue jump or priority service, we will try our best to meet your expected delivery date - though we cannot guarantee this.

Delivery time is taken from approval of artwork:

4-5 working days for all standard products - such as flyers, business cards, letterheads, compliment slips and posters

5-7 working days for booklets and custom print jobs

Please note that these delivery times are estimates - please contact us if you have a time sensitive job to check our current work load.

We post all our orders via a secure 24 hour courier service. Tracking links and parcel reference numbers will be emailed to you once the order has been despatched. Although the vast majority of deliveries do arrive next day, please remember that this is not a guaranteed service.

Delivery FAQ's

How Do We Despatch Orders?

All orders are despatched using our next working day courier service with Business Post. All prices online include delivery to one UK mainland address as standard. If your job is to be delivered to NON-Mainland please contact us for a delivery price.

Upon order completion an email confirming the tracking details will be sent.

Do You Offer Saturday Delivery?

Unfortunately not. We found that the premium Saturday delivery was not reliable - so we do not offer it anymore.

Do You Offer a 9am or 12noon Service?

No - everything is posted via our next working day service. Orders can be delivered between 9am - 5pm - but we are unable to specify exact times.

Is it Possible to Amend Details of My Order?

In the majority of cases we process the orders so quickly that it may not be possible to amend the order once it has been placed. However please contact us to check.

Do I Have to Sign for My Order?

Yes! All orders that we ship out required a signature as proof of delivery. Someone will need to be in at the stated delivery address to sign for the order.

How Much Does Delivery Cost?

Delivery is included in the price of the goods (for orders under £5.00 - we charge a nominal fee of £3.99), so there are no hidden charges. The price you see when you order is the final price.

Can I Get My Order Delivered to Another Address?

Yes, when you are placing you order you will be asked for a delivery address. This can be different from the card holder's address.

We can only deliver to one address. If you want the order delivering to more than one address, place a separate order for each delivery address.

Can I Track My Order?

Yes you can! Once we have packed up your order, we will email you full tracking links and consignment numbers which will enable you to track your order online.

IMPORTANT DELIVERY INFORMATION!
Your consignment may not appear on the Business Post site until 9:30 AM the day after you receive the email. In addition we are unable to advise you of the location of your delivery once it has left our warehouse. Business Post will deliver the next business day between 8:30 AM and 5:00 PM. Please note that certain remote areas may be subject to a longer delivery time. Please use the tracking link to check the delivery status.

Where's My Order?!

If you have received your tracking links, and your order appears "in Limbo" - then please contact Business Post customer support team at your local dept. You can find the nearest depot to you via their map here:

www.businesspost.com/locator.html

Please call us if you are unsuccessful with Business Post and we will call them on your behalf.